Legal
Last updated: 15 May 2023
If you are unhappy with your purchase, you are welcome to return your items for an exchange — we do not offer refunds for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store credit expires within one month, and can be used on any item on our website.
To submit an exchange or return for store credit, please contact us. All returns are issued as store credit, provided the items are in line with our return conditions above.
Returns must be sent back to us within 7 days of the delivery being completed.
Once your return is received, processing takes 3–4 business days. Please allow extra processing time during high-volume periods.
Yes — please submit your request via our contact us page.
If you think you have received an item with a manufacturing fault, or an item different to the one you ordered, please contact us with 2–3 clear photos of the fault. If the garment is found to have a manufacturing fault, we are happy to organize a free return for you and offer a refund, store credit, or direct replacement.
Please note that Lady Boss does not accept returns for garments that have been damaged through washing or normal wear and tear.
Once we receive your return, you will be issued store credit for the final price of the item(s). Any installment payments on that order will continue to be collected until the order has been paid in full.
If you have any questions about our return and exchange policy, please contact us by email: contact@ladybossforever.com.
