Legal
Last updated: 3 July 2023
There is a major failure with a product when: you would not have purchased it had you known about the problem; it is significantly different from the description, sample, or demonstration you were shown; it is substantially unfit for its normal purpose; or it is unsafe.
For purchases with major failures you may reject the goods and get a refund or an identical replacement.
Minor failures include small problems with products that do not fit into the major failure categories — for example, loose threads on clothing.
In accordance with Sri Lankan Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase, or had no use for it.
If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.
Customers must provide Lady Boss with complete and accurate details when making purchases. Lady Boss is not liable if we are given an incorrect delivery address at the time of purchase or returned goods — any additional expenses in correcting the order are the responsibility of the customer.
All of our prices are in LKR; Lady Boss is not responsible for varying currency conversion rates charged by customers' banks.
Customers will receive an invoice confirming the order once Lady Boss receives payment, whether by card, bank transfer, or an installment provider.
Payment or debiting of your card will be completed when you accept to complete the transaction at checkout, through our certified payment gateway. Your card number cannot be viewed by Lady Boss or any third party.
We take a firm stance against card fraud. If your transaction is flagged in our system or suspected fraud, we will check your order by phoning you on the given number or by email to ensure that the purchase has been made by the cardholder. If we find anyone trying to use another person's details, Lady Boss will report all transaction information to the relevant Sri Lankan government and banking authorities.
Promotional sales may exclude selected styles and the purchase of gift cards. All eligible styles will be marked down if included in a promotion, unless a discount code is required, in which case the final price will display once the code has been entered correctly at checkout. Only one discount code can be applied to an order, and codes must be entered at checkout — they cannot be redeemed after this point. Lady Boss reserves the right to change or end a promotion at any time without notice.
Orders are processed on business days (Monday through Friday), excluding public holidays in Sri Lanka.
Customers will be provided with a tracking number once their order has shipped.
After placing an order, you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract.
Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent, or any other reason deemed appropriate by Lady Boss. Lady Boss reserves the right to decline or cancel any such order.
Please send your feedback, comments, or requests for technical support by email: contact@ladybossforever.com.
